!Support is supports your help desk team manage incidents more efficiently and effectively by providing the means to record, track and report on help desk requests. For those companies that prefer to use Cloud/SaaS based technologies it is possible to pay by user, per month, Once installed you can adjust and configure the software via a web interface.
!Support gives you help desk ticket creation through intuitive forms, acceptance of new calls via phone, email or user web form self-service. Also updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.
!Support tools to be able to respond more quickly to help desk calls, ensuring that you respond within agreed timescales and provide high visibility of requests, updates and resolutions.
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!Support Features
- State-of-the-art Web 2.0 technology.
- Anytime, Anywhere access.
- Robust architecture and highly secured system.
- Easy to migrate with Current System.
- Software is protected with multilevel password protection.
- Inbuilt Backup & Restore facility to ensure “Data Protection.
- Cost effective & User friendly system.
- SMS and Email facility for all reports.
!Support Benefits
- Intelligent dispatching with Interactive dashboard.
- Availability of real-time information.
- Check the Ticket Status.
- Track and Trace your Support Tickets
- Avoid duplication of work.
- Move towards paperless Office.
- Increase efficiency and productivity.
- Digital Data with consolidated reports in single click.
- Sent to Customers regular updates via SMS and Email.